Refund and Returns Policy

Return and Exchange Policy

Thank you for choosing sssfine shop for your silk product purchases. We want you to be completely satisfied with the items you purchase from us. To ensure your rights and a smooth shopping experience, we have established the following return and exchange policy:

1. Return Policy:
– If you receive a product with any quality issues or damage, please contact us within 7 days of receiving the item, providing relevant evidence such as photos. We will promptly address your request and provide a return solution.
– Returned items must be in their original condition, unused, unwashed, unaltered, and with the original tags and packaging.
– You are responsible for the return shipping costs, except in cases where the product has an obvious quality issue or we have sent the wrong item.

2. Exchange Policy:
– If you wish to exchange for a different size, color, or variant of the same product, please contact us within 7 days of receiving the item. You will be responsible for the shipping costs of the exchanged item.
– Exchange items must be in their original condition, unused, unwashed, unaltered, and with the original tags and packaging.

3. Refund Policy:
– Subject to meeting the return policy requirements, we will provide a full refund. The refund will be issued back to the original payment method you used for the purchase, and it may take several business days to process.
– Shipping fees, customs duties, and other applicable charges will not be refunded unless the return is due to our error.

4. Return and Exchange Procedure:
– If you need to initiate a return or exchange, please contact our customer support team, providing order details and a description of the issue.
– We will guide you through the return or exchange process, including providing the return address and any necessary documents or proofs.

Please note the following:
– Before initiating a return or exchange, please ensure you have thoroughly read and understood our return and exchange policy and follow our instructions.
– You are responsible for any shipping fees, customs duties, and other charges incurred during the return or exchange process, unless it is our error.
– For returned items, we strongly recommend using a tracked service and appropriate packaging to ensure the safe return of the products to our warehouse.

We will do our best to process your return or exchange request and ensure your rights are protected. If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for choosing sssfine shop!

Need help?

Contact us at {email} for questions related to refunds and returns.

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